How We Communicate with You

Our telephones are answered during normal business hours of Monday to Friday 8am to 5pm, and Saturday 9am to 1pm

Outside of these hours, there is no ability to leave a message. If your matter is urgent, you should hang up and dial 000, or go straight to hospital emergency. If your matter is non-urgent, but you still need to see a doctor before we next open, please phone the National Home Doctor Service on 13 74 25.

Appointments

Appointments can be made online or via the HotDoc phone app at any time, without the need to phone us. Please refer to the link on this website Welcome page.

Email

We cannot correspond with you by email, without your expressed consent, due to our responsibilities to protect your privacy. Email is not encrypted, and is therefore an unsafe environment for the sharing of health information.

PHONE AND SMS

We routinely send appointment reminders and recall reminders for health maintenance matters such as Cervical Screening, Mammogram, Skin Check etc via SMS message to your mobile phone. We ask that you respond to the text as requested, in order to confirm the appointment.

Should you wish to speak personally to a doctor, reception will check the reason for the call, and whether the doctor is available. It the doctor is consulting with another patient, a message will be forwarded to the doctor. The doctor, or another staff member will return your call at the earliest opportunity.

Test Results

Test results, or requests from doctors to make appointments for follow up may be advised by administration or nursing staff at the doctor’s discretion.  This will usually occur by SMS or telephone, and you will have the ability to make the appointment using your phone app.

Urgent results will be advised in person by your doctor.

If you are phoning for results, please phone after 2pm, as this will provide time for doctors to review results at the end of their morning session.

Website and Social Media

Important messages & information is continually updated on our website, and can be viewed on the Welcome page, directly below the online bookings button.

Our Facebook page, and our website News tab provides updated information and blogs relevant to your healthcare needs. We encourage you to read these at your leisure.