Our patient surveys were taken:

June to August 2020, and June to December 2022. Thank you to all patients who participated in the survey, your feedback is valued and appreciated.

We are pleased to see overall improvement in our reception services since the last survey, and we are happy that we have continued scoring in the 80 to 90 percentile for overall patient satisfaction.

It is clear from the latest responses, that satisfaction with appointment availability, time available with your doctor, and the cost of seeing your doctor has declined. The reasons for this have been well documented in the media in the first half of 2023. General Practice is experiencing significant cost & staffing pressures.

We will be working on improving these areas in 2023-2024 through significant investment in attracting new or replacement doctors, diversifying the roles of our Practice Nurses, and participating in advocacy for better funding from Government in relation to primary care provision and increasing the Medicare rebates.

We will continue to monitor our patient to doctor ratios to ensure you can see your doctor within acceptable timeframes, and we will continue to open and close doctors’ appointment books to new patients as required.

Click below for the results.